Warranty Policy
Recommendation
One-year (12 months) Limited Warranty
Three Months Accessory Warranty
Warranty Coverage:
Mechanical component
|
component
|
Warranty period
|
Warranty and non-warranty services
|
| Frame (aluminum alloy) |
12 Months
|
Warranty: Natural deformation, weld issues, manufacturing defects
Not covered: Modification, collision damage
|
|
Front fork, handlebar, stem, seat post
|
12 Months |
Warranty: Natural deformation, weld issues, manufacturing defects
Not covered: Modification, collision damage
|
|
brake, brake disc, brake lever
|
6 Months |
Warranty: Manufacturing defects only
Not covered: Wear and tear, modification, collision
|
|
shock absorber
|
6 Months |
Warranty: Manufacturing defects
Not covered: Damage from collision or sharp objects
|
|
Tires, saddles
|
3 Months |
Warranty: manufacturing defects
Not covered: Wear and tear, punctures
|
|
hub, rim, spoke
|
3 Months | Warranty: manufacturing defects Not covered: Impact damage, overloading |
|
Mudguard, pedal
|
3 Months |
Warranty: manufacturing defects
Not covered: Modification, collision, man-made damage
|
|
chainring, chain, flywheel
|
3 Months |
Not covered: Modification, collision, man-made damage
|
|
shift lever, front derailleur
|
3 Months |
Not covered: Modification, collision, man-made damage
|
Electrical System
|
component
|
Warranty period
|
Warranty and non-warranty services |
|
Display, controller
|
12 Months
|
Warranty: manufacturing defects Not covered: Water damage, modification, short-circuite |
|
headlights, taillights, indicators
|
12 Months
|
Warranty: manufacturing defects Not covered: Water damage, impact, wiring modification |
|
Charger
|
12 Months
|
Warranty: Short circuit, burnout, power failure Not covered: Water damage, broken cables, intentional damage |
|
throttle, booster
|
12 Months
|
Warranty: Short circuit, burnout, manufacturing defects Not covered: Water damage, misuse, modifications |
| brake levers, switches |
6 Months
|
Warranty: Short circuit, burnout, manufacturing defects Not covered: Water damage, misuse, modifications |
|
Motor, Hall element
|
3 Months
|
Warranty: Phase loss, hall failure, demagnetization, bearing/noise Not covered: Damage, water ingress |
|
Battery
|
3 Months
|
Warranty: grid breakage, capacity loss below 70%, manufacturing defects Not covered: Water damage, improper handling, overcharging, short circuit, long-term non-charging |
Warranty Claim Process
1.Prepare Your Information：Provide your order number, a brief description of the issue, and photos/videos showing the problem.
2.Submit Your Claim: Send the details to 📧 support@movcan.com.
3.Review & Verification: Our team will verify if the issue is covered under warranty.
4. Solution Provided: If approved, we'll arrange replacement parts or provide repair instructions.
Note: On-site service is not available. Shipping costs (if any) will depend on the case.
Movcan Ebike Warranty Registration
If you have any warranty issues, please contact us through the form below and we will give you feedback within 24 hours.
Movcan 2-Year Warranty
Every new Movcan e-bike purchased from movcan.eu is covered by a 2-year warranty from the date of delivery.
This warranty covers manufacturing defects and lack of conformity affecting the original e-bike and its original components. It applies to the original purchaser and the original product only.
This warranty is provided in addition to, and does not limit, any statutory consumer rights available under applicable law.
Before Your First Ride
Please inspect your e-bike carefully before your first ride.
Although every Movcan e-bike is checked before shipment, transport and final assembly may require minor adjustments. Before riding, please ensure that the brakes, handlebars, stem, wheels, spokes, drivetrain, pedals, lights and fasteners are secure and working correctly.
If you are unsure how to carry out an inspection or adjustment, please contact Movcan Support or consult a qualified bicycle mechanic.
What Is Covered
During the 2-year warranty period, Movcan covers manufacturing defects and lack of conformity affecting original components supplied with your e-bike, including:
| Component Group | Covered Components |
|---|---|
| Frame & Structure | Aluminium frame, front fork, handlebars, stem, seat post, original structural fasteners |
| Drivetrain & Wheels | Crankset, chainring, freewheel/cassette, bottom bracket, shifter, derailleur, hubs, rims and spokes |
| Braking & Riding Components | Brake levers, brake callipers, brake discs, suspension components, pedals, mudguards and kickstand |
| Electrical System | Motor, battery, charger, display, controller, wiring harness, sensors, switches, lights and original electrical components |
Where a covered issue is confirmed, Movcan will provide an appropriate solution, which may include:
-
Troubleshooting and technical support
-
Replacement parts
-
Repair instructions
-
Repair or replacement of the affected component
-
Repair, replacement, price reduction or refund where required by applicable law
We generally aim to provide replacement parts and technical guidance first where this is a suitable and efficient solution.
Battery Coverage
The original battery is covered for 2 years against manufacturing defects and lack of conformity.
Examples may include a battery that fails due to an internal manufacturing fault or has an abnormal capacity loss caused by a covered defect.
Battery issues caused by water ingress, impact damage, unauthorised modification, improper charging, use of an incompatible charger, or long-term storage without appropriate charging are not covered.
What Is Not Covered
This warranty does not cover:
-
Normal wear and tear, including brake pads, tyres, tubes, chains, cassettes, grips and cosmetic surface marks
-
Tyre punctures, unless caused by a confirmed manufacturing defect
-
Cosmetic damage that does not affect safe operation, such as minor scratches or paint marks
-
Damage caused by accidents, collisions, misuse, neglect, overloading or improper storage
-
Damage caused by water ingress resulting from use outside the product’s intended conditions
-
Unauthorised disassembly, modification, repair or installation of non-original parts
-
Failure to follow the user manual, maintenance guidance, assembly instructions or charging instructions
-
Costs charged by unauthorised repair shops without Movcan’s prior written approval
-
Alternative transport, travel, rental or other indirect costs during repair or warranty service
-
Products purchased second-hand or from unauthorised sellers
Warranty Claim Process
1. Prepare Your Information
Please prepare the following:
-
Order number or proof of purchase
-
Email address used for the order
-
Shipping address
-
A brief description of the issue
-
Clear photos or videos showing the issue
2. Contact Movcan Support
Send your warranty request to:
Please do not return any product or component before receiving written instructions from our support team.
3. Review and Verification
Our support team will review the information provided and may request additional photos, videos or troubleshooting steps to confirm the issue.
4. Warranty Solution
If your claim is approved, we will provide the appropriate solution based on the issue and applicable law. This may include replacement parts, repair instructions, repair, replacement, price reduction or refund where appropriate.
If a return is required for a confirmed warranty issue, Movcan will provide return instructions before any item is sent back.
Products Purchased from Authorised Retailers
If you purchased your Movcan e-bike from an authorised retailer rather than movcan.eu, please contact the original retailer first. The retailer will assist with the warranty process in accordance with its sales process and applicable law.
Warranty Registration
Your warranty is automatically active from the date of delivery. No additional registration is required.
However, keeping your order information and proof of purchase will help us provide faster support.
Contact Us
For warranty assistance, please contact:
Email: support@movcan.eu
Website: movcan.eu